At SM Pharma, we deal with pharmaceutical and healthcare products. Due to the nature of these products, we follow a strict return policy to ensure safety and quality.
No Return on Medicines
We do not accept returns or exchanges for medicines, syrups, injections, capsules, or any pharmaceutical products once sold or delivered.
This is due to safety, storage conditions, and health regulations.
Damaged or Wrong Product
If you receive:
- Wrong product
- Damaged product
- Expired product
You must contact us within 24 hours of delivery.
You will need to provide:
- Order details
- Product images
- Delivery proof
After checking, we may replace the product if the issue is verified.
Non-Returnable Items
- All medicines
- Opened products
- Used items
- Temperature sensitive items